Effective Date: October 31, 2026
This Shipping Policy applies to all orders placed through www.bizstartdoo.com, operated by BIZ START d.o.o. As a team of lifelong backpackers, weekend road trippers, and frequent fliers who have spent 6+ years designing compact, clever travel smalls that pack light and last long for 120k+ happy customers across the globe, we understand how frustrating it can be to wait for your new trip-ready gear before an upcoming journey. We have built our entire shipping workflow around the goal of getting your selected travel essentials including our hanging toiletry bags, RFID blocking passport holders, engraved luggage tags and collapsible water bottles delivered to your door smoothly and on schedule, with full transparency at every step of the process.
1. Order Processing Timeline
All orders submitted on our platform go through a standardized verification and preparation process before they are handed over to our logistics partners. Once your payment is confirmed successfully, our warehouse team will conduct a full quality check on every product in your order, pack your items securely with protective shockproof packaging, and generate your unique shipping label. Orders placed before 3 PM local Zagreb time on regular business days will be processed within 24 hours. Orders placed after 3 PM on Friday, on weekends, or on official Croatian public holidays will be processed on the next following business day. We will send you a processing confirmation email immediately after your order is received, and a separate dispatch notification once your package leaves our facility.
2. Shipping Options and Delivery Timeframes
We offer multiple flexible shipping options tailored to different regions and customer needs, so you can pick the solution that best aligns with your travel schedule:
- Local Standard Shipping (within Croatia): This free shipping option applies to all orders over 30 €. Orders under 30 € are charged a flat rate of 3.99 €. Deliveries are fulfilled by our local courier partners, and usually arrive at your designated address within 2 to 3 business days after dispatch.
- European Union Standard Shipping: For all customers located in other EU member states, our standard shipping rate is a flat 6.99 €, and free shipping is automatically applied to all orders over 50 €. The estimated delivery window is 4 to 7 business days from the date your order is dispatched.
- International Express Shipping: For all customers located outside the European Economic Area, we offer tracked express shipping services starting from 12.99 €, with free shipping unlocked for all orders over 80 €. The typical delivery time for this service is 7 to 12 business days, depending on the local customs clearance process of your destination country.
Please note that all estimated delivery timelines refer to the period after your order is successfully dispatched, and do not include the 1 to 2 business day order processing period. We always do our very best to stick to these schedules, but occasional unforeseen circumstances including extreme weather events, local public health restrictions, or unexpected customs delays may extend the delivery window slightly.
3. Shipping Tracking and Package Updates
As soon as your order is dispatched from our warehouse, we will send you a full shipping notification email that includes your unique public tracking number, and a direct link you can use to view your package’s real-time delivery status on our partner courier’s official website. You can also check the latest status of your order any time by logging into your registered account on our site, or by reaching out to our customer support team for a manual status update. If your tracking information shows no movement for more than 5 consecutive business days, feel free to contact us immediately, and our team will open a formal investigation with our courier partner for you.
4. Customs and Import Duties Policy
For orders shipped to destinations outside of Croatia and the European Union, customers are fully responsible for paying any applicable local import duties, taxes, or clearance fees that may be charged by your destination country’s customs authority. These fees are determined by your local government regulations, and are not included in the product pricing or shipping cost displayed on our website. We declare the total order value accurately on all shipping documents as required by international trade rules, and we cannot alter the declared value of your package upon request to avoid customs charges.
5. Delivery Issues and Remedies
If your tracking information marks your package as successfully delivered, but you have not received your order, please contact our support team within 7 business days of the marked delivery date. We will work with our courier partner to conduct a full location investigation for your package. If the package is confirmed lost in transit, we will arrange a full free replacement of all your ordered items at no extra cost to you. For damaged packages delivered to you, please take clear photos of the outer damaged packaging and any broken contents inside, then send these materials to our support team within 3 days of delivery, and we will arrange a free reshipment for all defective products right away.
6. Contact Information
If you have any questions or concerns about our Shipping Policy, delivery timelines, or the status of your ongoing order, you can reach our support team via the following details:
Company Name: BIZ START d.o.o.
Website: www.bizstartdoo.com
Email Address: [email protected]
Physical Address: Ulica Ivana Banjavčića 5, 10000 Zagreb, Croatia
Contact Phone Number: +385 1 466 0145
Our team of travel gear lovers is always ready to help make sure you can get your new trip companions as quickly as possible, and start your next worry-free journey smoothly.