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Refund and Returns Policy

Effective Date: October 31, 2026

This Refund and Returns Policy applies to all purchases made through www.bizstartdoo.com, operated by BIZ START d.o.o. As a brand built by lifelong backpackers, weekend road trippers, and frequent fliers dedicated to designing lightweight, durable travel essentials, we stand fully behind the quality of every product in our collection ranging from hanging toiletry bags, RFID blocking passport holders to rugged collapsible water bottles and premium luggage tags. This policy clearly outlines our guidelines for eligible product returns, and explicitly states our no “refund only” rule for all orders, to ensure we deliver fair, transparent, and consistent service for all our 120k+ happy customers across the globe.

1. Core Rule: No Refund-Only Requests Permitted

We explicitly do not honor any pure refund requests that do not include the physical return of the purchased product to our designated warehouse address. This rule applies to all scenarios including but not limited to order size, product value, and personal preference of the customer. We do not process partial or full monetary refunds for any order where the customer retains ownership and use of the item. Any request for a direct 100% money back without returning the received goods will be automatically rejected by our support team. This policy is designed to keep our pricing affordable for all wanderlust shoppers, prevent unfair asset loss for our small travel gear brand, and ensure every customer follows the same fair transaction standards.

2. Eligibility for Return and Subsequent Refund

You are eligible to initiate a valid return request within 30 calendar days from the date you receive your BIZ START d.o.o. travel product, under the following conditions:

  1. The item you wish to return is in original, unused condition, with all original tags, packaging, accessories, and documentation intact. It must not be damaged from misuse, improper storage, accidental scratches or intentional alterations.
  2. The product is not classified as non-returnable. Items that cannot be returned include personalized custom engraved luggage tags, monogrammed passport covers, and disposable silicone drinking cup sets that have been opened after delivery.
  3. You provide the original order number, order confirmation email, and clear photos that show the full condition of the item you intend to return, to help our support team verify your eligibility quickly.

After we receive, inspect and confirm that your returned item meets all the above eligibility requirements, you are entitled to choose one of two resolutions: an even exchange for another travel essential product of equal value from our store, or a full refund to your original payment method. No refund will be issued before we successfully receive and complete the quality inspection of your returned merchandise.

3. Step-by-Step Return Process

To submit a valid return request, please follow these clear steps:

  1. Contact our customer support team at [email protected] within the 30-day eligibility window, with your order number, a brief description of your return reason, and clear photos of the product. Our team will respond to your inquiry within 2 business days, and send you the official authorized return address. Unauthorized returns sent to any address other than the one provided by our support team will not be processed, and we will not be responsible for lost packages in this scenario.
  2. Pack the item securely in its original packaging, to avoid damage during transit back to our facility. You are responsible for covering the shipping cost to send the returned item back to us, unless the return is caused by our confirmed delivery error or product manufacturing defect.
  3. Send us the tracking number of your return shipment once you post the package, so we can monitor its delivery status. Once our warehouse team receives and verifies your returned item, we will send you a confirmation email within 3 business days. If you selected a refund resolution, the fund will be credited back to your original payment method within 7 to 14 business days, depending on the processing speed of your payment service provider.

4. Special Scenarios Handling

  • If you receive a damaged, defective, or wrong product that does not match your order confirmation, please contact us within 7 calendar days of delivery. We will cover the full cost of the return shipping, and arrange a free replacement for you immediately, with no extra charge on your side. We still do not process pure refund requests in this scenario: you will only be eligible for a refund if you choose not to accept the replacement, and complete the return of the incorrect or defective item we sent you.
  • Orders marked as final sale during promotional events are still subject to our general no refund-only rule. They can only be exchanged for other products of equal value, and are not eligible for monetary refunds even if you return the items.

5. Contact Information

If you have any questions about this Refund and Returns Policy, you can reach out to our team anytime via the following details:
Company Name: BIZ START d.o.o.
Website: www.bizstartdoo.com
Email Address: [email protected]
Physical Address: Ulica Ivana Banjavčića 5, 10000 Zagreb, Croatia
Contact Phone Number: +385 1 466 0145

We always strive to make every journey smoother for all our fellow travel lovers, and this policy helps us keep delivering thoughtful, high-quality travel smalls that pack light and last long at accessible prices for every customer.