Effective Date: October 31, 2026
Welcome to www.bizstartdoo.com, an e-commerce platform operated by BIZ START d.o.o. By accessing, browsing, or making purchases on our website, you as a user, customer, or visitor confirm that you have read, understood, and agreed to be bound by the full terms and conditions laid out in this document. Our brand was built by a team of lifelong backpackers, weekend road trippers, and frequent fliers with over 6 years of experience designing compact, clever travel smalls that pack light, last long, and make every journey smoother for wanderers worldwide. These Terms of Service are designed to establish a fair, transparent, legally binding agreement between BIZ START d.o.o. and every one of our 120k+ happy customers who shop our full catalog of 320+ travel essentials, including our toiletry bags, passport covers, luggage tags, collapsible water bottles and other trip-ready gear. If you do not agree with any provision included in these terms, you may not access or use our website services for any purpose.
1. Platform Eligibility and User Accounts
To use the full features of our website and complete purchases, you must be at least 18 years of age, or have the legal consent and supervision of a parent or legal guardian to enter into binding purchase agreements on our platform. When you choose to register for a user account on www.bizstartdoo.com, you agree to provide accurate, current, and complete personal information including your full legal name, valid billing and shipping addresses, active email address, and correct contact phone number. You are fully responsible for updating your account details promptly to keep all information accurate and up to date.
You are also solely responsible for maintaining the confidentiality of your account login credentials, including your account password. You agree to notify our support team immediately if you detect any unauthorized access to your account, or any security breach related to your account information. BIZ START d.o.o. will not be held liable for any loss or damage arising from your failure to safeguard your account login details properly. We reserve the absolute right to refuse service, deactivate fraudulent or incomplete accounts, remove misleading or unauthorized user content, or cancel orders at our sole discretion if we identify suspicious activity, non-compliance with these terms, or circumstances that pose risk to our business operations and other user safety.
2. Product Information and Pricing Accuracy
Every product listed on www.bizstartdoo.com, from our Family Size Travel Toiletry Organizer, Minimalist RFID Blocking Passport Sleeve, to our Aluminum Metal Luggage Tags and Ultra Lightweight Foldable Water Bottle, is described with as much accuracy as possible. We make every reasonable effort to display product colors, dimensions, features, and material specifications correctly on our site, but we cannot guarantee that your computer or mobile device’s screen will render all details 100% accurately, as display settings vary widely across different hardware.
All prices posted on our website are quoted in Euros, and are inclusive of applicable local value-added tax for deliveries within the European Union, unless explicitly stated otherwise. We reserve the right to adjust product prices, update inventory levels, and modify or discontinue any product listed on our store at any time without prior notice. While we take strict measures to ensure all pricing information on our site is error-free, occasional typographical mistakes may occur. If the listed price for a product is incorrect, we will notify you before processing your order, and offer you the option to confirm the purchase at the correct updated price, or cancel your order fully with a 100% refund to your original payment method. We are not obligated to fulfill orders placed at an incorrectly listed price that is far below the actual market value of the corresponding travel essential product.
3. Order Acceptance and Transaction Terms
When you submit an order on our website, you are placing an offer to purchase the selected products under the terms outlined in this document. We will send you an immediate automated order confirmation email after receiving your payment, but this does not constitute formal acceptance of your order. Our team reserves the right to verify order details, confirm inventory availability, and conduct anti-fraud checks before finalizing formal order acceptance. A legally binding purchase agreement between you and BIZ START d.o.o. is only established when we send you a separate dispatch confirmation email notifying you that your ordered items have left our Zagreb-based warehouse.
We explicitly reserve the right to cancel any order for reasons including but not limited to: product inventory shortages, errors in product or pricing information posted on our website, suspected fraudulent or unauthorized payment activity, failure to complete identity verification for high-value orders, or if the shipping address you provide is flagged as an undeliverable high-risk region. In the event that your order is canceled after your payment has already been processed, we will issue a full refund of the total order amount back to your original payment method within 7 business days, with no additional charges applied to you.
You agree not to use any automated systems, scripts, bots, or third-party scraping tools to access our website, mass-purchase limited stock products for commercial resale purposes without our prior written authorization, or submit false order information to manipulate our inventory or pricing systems. Any such activity will result in immediate permanent suspension of your access to our platform.
4. Payment Terms
All payments for orders placed on www.bizstartdoo.com can be completed via the secure payment methods displayed on our checkout page, including major credit cards, debit cards, and trusted third-party digital payment services. By submitting your payment information during checkout, you confirm that you are the legal authorized holder of the payment method being used, and you authorize us to charge the full total order amount (including product value, applicable shipping fees, and any relevant surcharges) to your selected payment method.
All payment processing on our platform complies with the highest industry security standards. We do not store full sensitive credit card details on our internal servers, and all payment data is handled via encrypted SSL connections to prevent unauthorized access. If your payment is declined during checkout for any reason, our support team will contact you to assist you in resolving the issue, but we are not liable for any delays in order processing caused by failed payment authorization from your bank or payment service provider.
5. User Conduct and Prohibited Activities
When you access our website, you agree to only use the platform for lawful, legitimate purposes related to browsing, researching, and purchasing our travel essential products. You are strictly prohibited from:
- Copying, reproducing, distributing, or republishing any content from our website including product images, descriptions, brand logos, design materials, or website layout, for commercial use without our explicit written permission. All intellectual property rights on www.bizstartdoo.com, including trademarks, patents, original content, and product design copyrights, remain the exclusive property of BIZ START d.o.o.
- Uploading or transmitting any malicious software, viruses, harmful code, or program designed to damage, disrupt, or compromise the functionality of our website, servers, or related IT infrastructure.
- Harassing, abusing, threatening, or harming our staff members, customer support team, or other platform users in any form of communication on or related to our website.
- Making false, defamatory, or libelous statements about BIZ START d.o.o., our products, our employees, or our brand reputation on any public platform.
- Using our website to carry out any fraudulent activity, including impersonating other individuals, using stolen payment details to place orders, or submitting fake return claims to obtain products or undeserved refunds.
Any violation of the above prohibited activities will entitle us to immediately restrict your access to our website, cancel all pending associated orders, and retain all necessary evidence to pursue legal remedies if the activity causes measurable harm to our business operations.
6. Return, Refund and Shipping Term Alignment
All return, refund, and shipping related transactions are governed by our independent public Refund and Returns Policy and Shipping Policy, which are fully linked on our website footer. By agreeing to these Terms of Service, you also confirm that you have read and understood the no refund-only rule laid out in our Refund and Returns Policy, which states that no full or partial monetary refund will be processed unless you physically return the purchased product to our designated warehouse address and our team completes the full quality inspection of the returned item.
You are also responsible for reviewing all the shipping timeline breakdowns, customs duty obligations, and delivery issue resolution terms outlined in our Shipping Policy before placing your order. BIZ START d.o.o. will not be held liable for any delays or additional costs incurred due to incorrect shipping addresses you provide during checkout, or local customs clearance rules that apply to your specific destination country outside the European Union.
7. Intellectual Property Rights
All content published on www.bizstartdoo.com, including text, graphics, logos, button icons, image assets, video materials, product design sketches, website layout code, and original brand copywriting such as our “Travel Light, Roam Without Limits” slogan, is the exclusive copyrighted property of BIZ START d.o.o. or our authorized content suppliers. You may not modify, reproduce, distribute, transmit, publish, display, license, transfer, or sell any of these intellectual properties for any personal or commercial purpose without our prior explicit written consent.
You are granted a limited, non-exclusive, non-transferable personal license to access and view all content on our website for your personal, non-commercial use while browsing or shopping our travel essential collections. This license does not grant you any right to claim ownership over any of our intellectual property assets. Any unauthorized use of our intellectual property will constitute a copyright infringement, and we reserve the right to take full legal action to recover all resulting damages.
8. Limitation of Liability
BIZ START d.o.o., our directors, employees, logistics partners, and authorized agents will not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or the products you purchase from our store. This includes but is not limited to lost travel planning profits, missed trip schedules, data loss, or business interruption losses, even if we have been advised in advance of the possibility of such damages.
Our total aggregate maximum liability for any claim related to your order, regardless of the legal basis of the claim, will never exceed the total actual amount you paid for the specific order that gives rise to the claim. Some local jurisdictions do not allow the exclusion of implied warranties or the limitation of consequential damages, so some of the above limitations may not fully apply to you depending on the laws applicable in your region.
9. Modifications to Terms of Service
We reserve the right to update, amend, or modify the provisions of these Terms of Service at any time at our sole discretion, to reflect changes to our business operations, new legal regulatory requirements, or adjustments to our e-commerce service workflow. When we make material changes to this document, we will update the “Effective Date” posted at the top of this Terms of Service page, and publish the revised version publicly on our website’s dedicated Terms of Service link in the site footer.
Your continued access to our website, browsing our product collections, and placing new orders after the revised terms are formally posted will be considered as your full acceptance of the updated Terms of Service. We encourage all users to review this page periodically whenever you visit our platform, to stay informed about the latest terms governing your use of our services.
10. Governing Law and Dispute Resolution
These Terms of Service shall be governed, interpreted, and enforced in full accordance with the laws of the Republic of Croatia, without regard to its conflict of law rules. Any dispute, disagreement, or claim arising out of or related to your use of our website, your purchase of our products, or the execution of these Terms of Service shall first be resolved through friendly consultation between you and our support team. If the dispute cannot be resolved amicably within 30 days of the initial formal notice of the dispute, the dispute will be submitted to the exclusive jurisdiction of the competent courts located in Zagreb, Croatia.
11. General Provisions
If any provision laid out in these Terms of Service is found to be invalid, unenforceable, or illegal by a competent court of law, the remaining full provisions of the document will remain in full force and effect, and will continue to be binding on both parties. The failure of BIZ START d.o.o. to enforce any clause of these Terms of Service at any point in time does not constitute a permanent waiver of that clause, or our right to enforce the clause at any later date.
These Terms of Service, alongside our Privacy Policy, Refund and Returns Policy, and Shipping Policy posted on our website, constitute the full complete agreement between you and BIZ START d.o.o., and supersede all previous oral or written arrangements, discussions, or understandings related to your use of our e-commerce platform.
12. Contact Information
If you have any questions, feedback, or inquiries regarding any clause included in these Terms of Service, you can contact our official team at any time via the following details:
Company Name: BIZ START d.o.o.
Website: www.bizstartdoo.com
Email Address: [email protected]
Physical Address: Ulica Ivana Banjavčića 5, 10000 Zagreb, Croatia
Contact Phone Number: +385 1 466 0145
As a community of travel gear lovers dedicated to delivering thoughtful, long-lasting travel smalls to every wanderlust soul, we are committed to making your shopping experience on our platform fair, transparent, and aligned with the spirit of every worry-free journey you plan to take.