Effective Date: October 31, 2026
Welcome to www.bizstartdoo.com, operated by BIZ START d.o.o. We are a team of lifelong backpackers, weekend road trippers, and frequent fliers dedicated to crafting thoughtful, compact travel essentials for every wanderlust soul around the world. This Privacy Policy is designed to clearly explain how we collect, use, store, protect, and process your personal information when you visit our e-commerce website, browse our full collection of lightweight, durable travel essentials, make purchases, interact with our customer support, or use any of the services we provide on our platform.
We fully recognize that your privacy is of utmost importance, and we have built every data processing practice around our core mission of delivering travel smalls that pack light, last long, and make every journey smoother, while upholding the highest standards of data protection for all our 120k+ happy customers across the globe. This policy applies to all information collected through our website, as well as any related services, sales, marketing, or promotional activities tied to BIZ START d.o.o.
1. Information We Collect
We only collect information that is necessary to deliver a seamless, secure shopping experience for you, and to continuously improve our travel essential products ranging from toiletry bags, passport covers, luggage tags to collapsible water bottles and travel mugs. The types of information we may collect include:
- Personal Identification Information: This includes your full name, billing and shipping address, email address, contact phone number, and payment details. We collect this information when you create an account on our store, place an order for products such as our Family Size Travel Toiletry Organizer or Minimalist RFID Blocking Passport Sleeve, sign up for our newsletter, participate in a promotional event, or reach out to our customer support team.
- Technical and Usage Data: When you access our website www.bizstartdoo.com, we automatically collect certain technical information including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, information about your visit such as the pages you view, the products you browse, search terms you enter on our site, and the duration of your visits to specific sections including our Toiletry Bag, Passport Cover and Luggage Tag product galleries.
- Transaction Data: We collect details related to your purchases on our platform, including product selections, order value, purchase history, payment method details, delivery preferences, and order fulfillment status. This data helps us process your orders accurately, ensure fast shipping of your selected travel gear, and resolve any post-purchase issues efficiently.
- Communication Data: If you contact us via email at [email protected], fill out the contact form on our website, or send us messages regarding your orders or product inquiries, we will collect the content of your messages, any attachments you share, and our corresponding response records to deliver consistent, helpful support.
2. How We Use Your Information
We use your collected personal information only for lawful, legitimate purposes related to operating our e-commerce platform and delivering the high-quality travel product experience you expect from BIZ START d.o.o, including:
- To process, fulfill and manage your orders: We use your name, address, and payment details to complete transactions, arrange shipping for your purchased travel essentials, send you order confirmation emails, tracking updates, and post-delivery notification to ensure you receive your trip-ready gear straight to your door without any hassle.
- To maintain and optimize our website services: Technical usage data helps us troubleshoot website issues, analyze browsing trends, optimize our site navigation, and ensure that all visitors can smoothly browse our 320+ total products, add items to cart, and complete checkout in seconds, no matter what device they use to access our platform.
- To personalize your shopping experience: We may use your browsing history and purchase preferences to recommend travel products that align with your interests, such as suggesting a matching Leather Passport Cover with Luggage Tag Set if you previously viewed our travel toiletry bags, so you can easily find new travel drops that suit your upcoming trip plans.
- To send you service-related and promotional communications: With your explicit consent, we will send you email updates about new product launches, exclusive discounts, limited-time offers, and travel tips that align with our brand mission, to help you discover perfect trip companions for your next worry-free journey. You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email you receive from us.
- To provide customer support and resolve disputes: Your contact information and communication records allow our team to respond to your questions about product specifications, return policies, shipping terms, or order issues promptly, and resolve any disputes in a fair and efficient manner.
- To comply with legal obligations: We may process your personal information when we are required to do so by applicable law, regulatory authority, or legal process, including retaining transaction records for tax and accounting purposes as required by Croatian and European Union data protection regulations.
- To enhance product safety and security: Your data helps us protect our website and users against fraud, unauthorized access, malicious activities, and other unlawful uses, ensuring every transaction on our platform remains fully secure.
3. Sharing of Your Personal Information
We never sell, rent, or lease your personal identification information to third parties for their own marketing purposes without your explicit consent. We may share your information only in the following limited circumstances where it is necessary to operate our business and deliver you the complete service:
- With Authorized Service Providers: We share necessary information with trusted third-party service providers who support our e-commerce operations, including payment processing providers that handle your payment transactions securely, shipping and logistics partners that deliver your orders to your designated address, cloud hosting providers that store our website data, and IT maintenance teams that help us keep our platform running smoothly. All these third parties are bound by strict data protection agreements that require them to protect your personal information in full compliance with applicable data protection laws, and they are not permitted to process your personal data for any purposes other than the services they are contracted to provide for us.
- For Legal Compliance and Safety Protection: We may disclose your personal information if we are required to do so by law, court order, or government regulatory request, or when we believe disclosure is necessary to protect our legal rights, protect the safety of our users, our travel products, or the public, investigate potential fraud, or respond to a legal proceeding.
- In Case of Business Transfer: If BIZ START d.o.o. undergoes a merger, acquisition, asset sale, or other business transfer, your personal information may be transferred as part of the business assets. We will provide explicit notice to you before your personal information is transferred to the new entity and becomes subject to a different privacy policy.
4. Data Retention
We will retain your personal information only for as long as it is strictly necessary to fulfill the purposes for which we collected it. For transaction-related data generated when you place an order on our website, we retain the information for the duration required to complete your order, plus the additional period required to comply with legal, tax, accounting, and warranty obligations under applicable Croatian and EU laws. For marketing communication records, we retain your contact information until you opt out of receiving our promotional messages. For data associated with your user account, we retain it as long as your account remains active, or as needed to provide you with the services linked to your account. When your personal information is no longer required for our stated purposes, we will securely delete, anonymize, or destroy the data in full compliance with data protection regulations.
5. Data Security
At BIZ START d.o.o, we take the security of your personal information extremely seriously. We have implemented comprehensive industry-standard technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, destruction, loss, or misuse. All sensitive payment information you submit during checkout is encrypted using secure socket layer (SSL) technology, and we do not store full credit card details on our internal servers. Our website and internal systems are protected by regular security updates, firewalls, and access control mechanisms that limit access to your personal data only to authorized employees who need to process the information to perform their job duties to serve you. All our team members are trained on data protection best practices, to ensure your personal information is handled with the highest level of care at all times. If any personal data breach that poses a high risk to your rights and freedoms occurs, we will notify you and the relevant regulatory authority in full compliance with the timelines required by applicable data protection laws.
6. Your Data Protection Rights
Depending on your location, you may have the following full rights related to your personal information under applicable data protection regulations, including the General Data Protection Regulation (GDPR) for users located in the European Economic Area:
- Right to Access: You have the right to request a copy of all the personal information we hold about you, free of charge in most cases.
- Right to Rectification: If you find that any of your personal information we hold is inaccurate, incomplete, or outdated, you have the right to request that we correct and update that information promptly.
- Right to Erasure: You have the right to request that we delete your personal information under specific circumstances, including when the data is no longer necessary for the original purposes we collected it for, or when you withdraw your consent to the data processing.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in scenarios such as when you contest the accuracy of the data, when the processing is unlawful, or when we no longer need the data but you require it for legal claims.
- Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, machine-readable format, or request that we transmit this data directly to another data controller where technically feasible.
- Right to Object: You have the right to object to our processing of your personal information for direct marketing purposes at any time, free of charge, and we will immediately stop processing your data for those purposes.
- Right to Withdraw Consent: If we rely on your consent to process your personal information for any specific purpose, you have the full right to withdraw that consent at any time, without affecting the lawfulness of processing that was carried out before you withdrew your consent.
If you wish to exercise any of these rights, you can submit your request by contacting us at any time using the contact details provided in Section 7 below. We will respond to your legitimate request without undue delay, and no later than one month from the date we receive your request. If we are unable to fulfill your request for any lawful reason, we will provide you with a clear explanation within that same time frame. You also retain the right to lodge a complaint with your local data protection supervisory authority at any time if you are unsatisfied with how we handle your personal information.
7. Contact Information
If you have any questions, concerns, or feedback regarding this Privacy Policy, or any matters related to how we process your personal information, you can reach out to us at any time using the following details:
Company Name: BIZ START d.o.o.
Website: www.bizstartdoo.com
Email Address: [email protected]
Physical Address: Ulica Ivana Banjavčića 5, 10000 Zagreb, Croatia
Contact Phone Number: +385 1 466 0145
Our dedicated team will respond to your inquiry as soon as possible, to help you resolve any privacy-related concerns you may have.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, new legal requirements, or product and service updates. When we make material changes to this policy, we will update the “Effective Date” posted at the top of this page, and post the revised version on our official website www.bizstartdoo.com. We encourage all our users to review this Privacy Policy periodically whenever you visit our site, to stay informed about how we protect your personal information. Your continued use of our website and purchase of our travel essentials after the revised policy is posted will be deemed as your acknowledgment and acceptance of the updated terms of this Privacy Policy.
At BIZ START d.o.o, we have 6+ years of experience designing and selling travel essentials for wanderers across the world, and your trust is the foundation of everything we do. We are committed to upholding the privacy standards outlined in this policy for every customer, to make sure you can shop our collection of clever travel smalls with total peace of mind, every time you visit our store.